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ITIL4 Foundation Special

Great news, we have a 43% funded ITIL4 Foundation class

  • 3 day course
  • 9:30-17:00
  • Live online
  • Includes exam!

Please choose a date below to book now.

Dates included in special offer


Course Starts Location Price
ITIL® 4 Foundation 10-10-2022 London
ITIL® 4 Foundation 07-12-2022 London
ITIL® 4 Foundation 20-02-2023 London
ITIL® 4 Foundation 15-03-2023 London
ITIL® 4 Foundation 10-07-2023 London

ITIL4 Foundation Course Outline

COURSE OUTLINE

1 - ITIL 4 OVERVIEW
  • Introduction to ITIL
  • Key Concepts of ITIL
  • 2 - THE ITIL FRAMEWORK
  • The Four Dimensions of Service Management
  • The ITIL Service Value System
  • 3 - THE ITIL GUIDING PRINCIPLES
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
  • 4 - THE ITIL SERVICE VALUE SYSTEM
  • Governance
  • The Service Value Chain
  • Continual Improvement
  • 5 - KEY ITIL PRACTICES
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management
  • 6 - OTHER ITIL PRACTICES
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
  • Other Dates

    
    Course Starts Location Price
    ITIL® 4 Foundation 13-10-2022 London
    ITIL® 4 Foundation 13-10-2022 London
    ITIL® 4 Foundation 24-10-2022 London
    ITIL® 4 Foundation 02-11-2022 London
    ITIL® 4 Foundation 08-11-2022 London