1 - Understanding conflict
Identifying the Causes of ConflictHarnessing the Benefits of ConflictResolving ConflictUnderstanding the Key People in Conflict Resolution
2 - Civility in the Workplace
Recognizing Uncivil BehaviorReaping the Benefits of Civil BehaviorWorking with Difficult PeopleIdentifying and Avoiding IncivilityCreating, Implementing, and Enforcing a Civility Policy
3 - Conflict Resolution Process
Making an Effective AtmosphereDeveloping Mutual UnderstandingFocusing on individual and Shared NeedsGetting to the Root CauseGenerating OptionsBuilding a Solution
4 - Conflict Resolution Strategies
Differentiating Resolution Strategy Versus ProcessRecognizing the Advantages and Disadvantages to Collaborating, Competing, Compromising, and Avoiding
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members.