Course Details
Course Outline
1 - CUCM System Basics
Introduction to IP TelephonyTraditional Voice vs. IP Telephony Clustering Overview Intra-Cluster Communications CUCM Redundancy Options Deployment Models Campus (Single Site) Deployment Centralized Call Processing Deployment Distributed Call Processing Deployment Clustering over the IP WAN Call Processing Deployment Hybrid Call Processing Deployment
2 - Basics of CUCM Configuration
Administrative InterfacesAdministration and Serviceability Unified Reporting and the Enterprise License Manager Disaster Recovery System and Unified OS Administration Navigation Bar Command Line Interface Server Redundancy: CM Groups CM Group Configuration Date/Time Group Regions and Codecs Locations Device Pool Configuration Service Parameters Configuration Enterprise Parameters Configuration
3 - Supporting Phones and Users
Configuring CUCM to Support PhonesCisco Unified IP Phone Model Ranges Specialized Cisco IP 89xx and 99xx phones Cisco Jabber Client Phone Button Templates Softkey Template Cisco IP Phone Registration Device DefaultsPhone ConfigurationManual Phone Configuration Auto-Registration Self-Provisioning Using the Bulk Administration Tool (BAT) Deploying new phones and users Overview of the Auto-Register Phone Tool
4 - Configuring CUCM to Support Users
Understanding CUCM Users Manual User Creation User Import with BAT Importing Users with LDAP Sync LDAP Authentication Understanding User Administration Configuring User Administration Working with Access Control Groups Assigning End Users to Access Control Groups User Web Pages
5 - Understanding the Dial Plan
Dial Plan Overview Introduction to the Dial Plan Understanding Dial Plan Components Route Lists, Route Groups and Devices Call Routing Understanding Digit Analysis
6 - Basics of Dial Plan Configuration
Basics of the Dial Plan Dial Plan Configuration Translation Patterns Route Plan Report
7 - Advanced Dial Plan Configuration
Understanding Digit Manipulation External Phone Number Masks Transformation Masks Discard Digits Instructions: PreDot
8 - Class of Control
Overview of Class of Control Partitions and Calling Search Space Traditional vs. Line/Device Approach Configuring Partitions and CSSs Time of Day Routing PLAR Application Forced Authorization Codes
9 - CUCM Features
Media ResourcesOverview of Media Resources Conference Bridge Music on Hold Transcoder AnnunciatorOverview of Media Resource ManagementConfiguring Media Resources
10 - User Features
Configuring Call Coverage in Cisco Unified Communications ManagerCall Coverage in Cisco Unified Communications Manager Hunt Group Overview Hunt Group Configuration Final Forwarding Shared Lines Call Pickup Directed and Group Call Pickup Call Park
11 - Lab Outline
Configuring the System to Support Cisco IP Phones Creating and Associating Users Configuring Basic Dial Plan Elements Configuring Complex Dial Plan Elements Implementing Class of Control Configuring Media Resources Configuring Hunt Groups and Call Coverage Configuring Call Pickup and Call Park
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
Target Audience
The primary audience for this course is as follows:
Customers configuring and maintaining CUCM 8.x, 9.x, 10.x, 11.0, or 12.x.
PBX System Administrators transitioning to CUCM administration
IP networking professionals taking on responsibility for CUCM administration
Workers being cross-trained for CUCM administration coverage
The secondary audience for this course is as follows:
Cisco Unified Communications system channel partners and resellers
Other Prerequisites
Communications Manager Administration 12.5 does not have prerequisites. However, the following knowledge and skills allow the student to gain the most from the course:
An understanding of traditional digital PBX systems
An understanding of basic telephony concepts
Business-level competence using the Windows operating system
Business-level competence using different Internet browsers
The ability to understand, read and speak English in a business and technical context (the CMA v12.5 course is available only in English at this time)