See available Business Skills classes

We offer associates who are experts with real life experience, enabling them to relate and build relationships that are based on trust, respect and commonalities. For example; If you have six divisions with a need for time management (we like to call it self-management!) we can offer a trainer with experience of each department's speciality, a customer service focused trainer, an operations focused trainer, an IT focused trainer etc.

Whatever your need, whatever your focus we have a trainer that will suit you.

• Each course is developed to suit your needs and meet your business objectives
• We work together, to create something that will be unique to your company
• We work together to understand and define the training needed because:
• - You know your team(s) and company culture
• - We know which learning matches the need
• Together we create and deliver the ideal course!

• Communication Skills
• Telephone Techniques
• Customer Satisfaction
• Coaching and Mentoring
• Performance Management
• Counselling Skills for Managers
• Goal setting and Achievement
• Sales & Account management
• Leadership
• Time and Self Management
• Stress Management
• Effective Meetings
• Presentation skills and critique service
• Business writing skills
• Customer Service program
• Communication & Telephone skills
• Train the Trainer

We also offer specialist services such as Mystery shopping, Training needs analysis, On-line and telephone Customer satisfaction surveys, a range of assessments from stress audits, recruitment assessments to 360° analysis.

We provide each client with a holistic service in the time-frame required and in a manner that is best suited to your culture and business objectives. When we say holistic, we also mean honesty; Training often is a symptom of a bigger and sorrier state. For example you may feel you need training that motivates an apparently de-motivated team, what you may actually need is Coaching or leadership skills for the team manager or counselling skills for your managers! We work with you as a team to discover and decide what is the best approach and best solution and the most cost effective long term. Time is spent with your teams or with individuals identifying issues and solutions through effective communications and an understanding of your business and your short and long term business needs and objectives.

For a free consultation to discuss your ideas, possible needs and general advice please email us.